Launch, modernize, or connect your ecommerce business with Zoho Commerce – implemented by XAAS Genie across storefront, customers, inventory, finance, fulfilment, and growth.
From B2C and D2C to B2B, products, digital offerings, and services, we configure Commerce around how your customers buy and how your business operates behind every order.
Commerce is no longer defined by whether customers buy online. It’s defined by how easily they can discover, evaluate, buy, pay, receive, reorder, and engage with a business across digital channels.
Today’s buyers expect fast mobile experiences, relevant product discovery, flexible payments, transparent fulfilment, self-service purchasing, and effortless repeat buying. B2B customers increasingly expect the same speed and simplicity they experience as consumers.
For businesses, that creates a different challenge: your storefront cannot operate separately from customers, inventory, finance, fulfilment, and marketing.
Zoho Commerce provides the digital commerce platform. XAAS Genie connects it to the business behind every transaction.
Orders, stock, customers, finance, and fulfilment sit across different applications and teams, creating duplicate entry, reconciliation work, and delayed visibility. XAAS Genie connects Zoho Commerce with the business systems behind the sale, including Zoho Inventory, Books, CRM, and relevant operating workflows.
Building ecommerce should not mean rebuilding basic commerce capabilities from scratch. Zoho Commerce combines a visual storefront builder, responsive themes, catalog management, custom-domain support, SEO capabilities, and ecommerce operations within one platform. XAAS Genie takes it from software setup to a business-ready commerce environment, configuration, design, integrations, migration, testing, and go-live.
Not every company sells the same way. Your buyers may need negotiated pricing, quotation workflows, account-based purchasing, or repeat ordering. You may sell physical products, digital offerings, services, or a combination. XAAS Genie configures Zoho Commerce around B2C, D2C, B2B, wholesale, distribution, and service-led commerce requirements.
A successful order still needs payment, stock allocation, fulfilment, shipping, accounting, customer communication, and sometimes returns. Zoho Commerce integrates with payment and logistics services across markets. We design what happens after “Place Order”, so the storefront and the operation behind it work as one process.
Create responsive storefronts with customizable themes, visual editing, structured catalogs, categories, collections, custom domains, and search-friendly content.
Support consumer ecommerce alongside business purchasing requirements such as customer-specific pricing, quotations, customer accounts, credit-enabled buying, and repeat ordering, based on the selected configuration.
Create commerce journeys for physical products, digital products, and services — without forcing every business into a conventional retail model.
Improve product discovery and repeat purchases with product recommendations, wishlists, saved items, reviews, promotional offers, abandoned-cart journeys, and loyalty capabilities.
Bring products, variants, stock, orders, returns, and fulfilment closer together — with Zoho Inventory available for deeper inventory and order-management requirements.
Connect Zoho Commerce with Zoho CRM, Books, and relevant Zoho applications so customer, transaction, and financial workflows don’t end at the storefront.
Use workflows, notifications, APIs, and the wider Zoho ecosystem to automate actions triggered by orders, customers, payments, and operational events.
Extend commerce through Zoho’s marketing and customer-engagement applications, supported advertising channels, shopping platforms, and communication tools.
Give commerce teams visibility into orders, fulfilment, payments, returns, and store activity beyond the desktop environment.
A successful ecommerce implementation is more than a new website going live. It should make it easier for customers to buy and easier for your business to manage everything that happens after they do.
XAAS Genie designs commerce implementations around outcomes such as:
Reduce repetitive movement of order, customer, inventory, and financial information between teams and systems.
Create clearer workflows from order capture and payment through stock allocation, fulfilment, and customer communication.
Bring commerce, customer, inventory, and financial information closer together for more informed decision-making.
Simplify product discovery, checkout, account management, quotation, repeat buying, and post-purchase interactions.
Build commerce processes capable of supporting growing catalogs, customers, locations, transactions, and selling models without multiplying manual administration.
A storefront is only one part of ecommerce. XAAS Genie approaches Zoho Commerce as a commerce-transformation, business-process, and systems-integration program, not simply a website build.
Map the business model, product catalog, B2B/B2C requirements, customer journeys, checkout, fulfilment, and existing systems before implementation.
Configure catalog architecture, products, categories, navigation, themes, storefront journeys, and responsive buyer experiences around your business.
Connect Commerce with relevant applications including Zoho CRM, Inventory, Books, Analytics, SalesIQ, and marketing and automation solutions based on business requirements.
Design buying journeys around account-based purchasing, customized pricing, quote requests, buyer self-service, repeat orders, and relevant approval or credit processes.
Plan a structured transition of relevant catalogs, products, customers, and commerce data from an existing ecommerce platform or legacy environment.
Configure supported payment gateways, shipping services, locations, taxes, and operational workflows appropriate to your market and selling model.
Use workflows, notifications, APIs, and the wider Zoho ecosystem to automate actions triggered by orders, customers, payments, and operational events.
UAT, integration validation, launch readiness, user enablement, documentation, ongoing support, and continuous improvement.
Whether you’re launching a new store, moving from an existing ecommerce platform, introducing B2B self-service, connecting Commerce with your Zoho stack, or fixing disconnected ecommerce operations, XAAS Genie can help design the right approach before implementation begins.
Identify process gaps, automation opportunities and technology bottlenecks affecting your business growth.
Identify process gaps, automation opportunities and technology bottlenecks affecting your business growth.
See how Zoho can streamline CRM, operations, finance, automation, reporting and connected business processes.